Bilingual Customer Service - State Farm Agent Team Member

Full time

If you are looking for a long-term career with a stable and growing organization, this opportunity with Kurt Goeser State Farm offers competitive compensation, outstanding benefits, and a supportive team environment focused on helping people protect what matters most. This position is especially well suited for customer-focused professionals who enjoy building relationships, solving problems, and making a positive impact in their community. We are looking for someone who takes pride in delivering exceptional service, values teamwork, and wants to grow alongside an established agency. The ideal candidate is dependable, professional, and motivated to learn while contributing to a culture that emphasizes flexibility, personal growth, and serving others. If you enjoy helping people and want to build a rewarding career with a respected local business, we encourage you to apply.

• Performance-based commission structure
• 401(k) retirement plan with employer match
• Health insurance  
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths to support long-term growth
• Company events

ROLE DESCRIPTION:

As a Customer Service Representative with Kurt Goeser State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Bilingual in Spanish and English required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation:

$55,000-$70,000 per year

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.